Muzzle Run (Muzzle Run) protects and respects the privacy of its customers,
users and website visitors.
and processes personal information about you when you visit our website at
www.muzzle.run, when you use any of Muzzle Run’s application(s), play the
Game or when you otherwise do business or make contact with us.
Muzzle Run COLLECTS CERTAIN PERSONAL INFORMATION TO ENABLE US TO OPERATE THE GAME
EFFECTIVELY, AND TO PROVIDE YOU WITH THE BEST EXPERIENCES ON OUR WEBSITE AND
OUR GAME. MUZZLE RUN PRIDES ITSELF ON TRANSPARENCY AND AS SUCH, YOU HAVE CHOICES
ABOUT THE PERSONAL INFORMATION WE COLLECT. WHEN YOU ARE ASKED TO PROVIDE
PERSONAL INFORMATION, YOU MAY DECLINE. BUT IF YOU CHOOSE NOT TO PROVIDE DATA
THAT IS NECESSARY TO ENABLE US TO MAKE THE GAME AVAILABLE TO YOU, YOU MAY
NOT BE ABLE TO SIGN UP FOR OR PLAY THE GAME, AND/OR CERTAIN GAME FEATURES
MAY BE LIMITED.
The privacy of your Personal Information is important to Phenomenal
Enterprises Limited (NZBN 9429037381929). We respect your rights to
privacy and rights under the Privacy Act and are committed to
complying with the requirements of the Privacy Law in the collection
and handling of your Personal Information.
This policy explains how we collect, retain, process, share,
transfer and handle your Personal Information and describes the
kinds of Personal Information we collect, use, disclose and our
purposes for doing so.
We use some defined terms in this policy. You can find the meaning
of each defined term at the end of this policy.
Personal Information is information which may be used to reasonably
identify you. For example, your name, address, date of birth,
gender, email address, telephone number is generally considered to
be Personal Information. Personal Information may also include
information we collect about your individual preferences.
This policy applies to your Personal Information when you use our
Website, and interact generally with us but does not apply to Third
Party Sites. We are not responsible for the privacy policies or
content of Third Party Sites.
For the avoidance of doubt, unless stated otherwise, this policy
will govern our collection of your Personal Information irrespective
of the forum.
This policy may be updated from time to time and the most up to date
version will be published on our Website. We encourage you to check
our Website periodically to ensure that you are aware of our current
Your continued usage of our Website and/or services will be taken to
as it relates to our Website.
Why we collect Personal Information
When you visit our Website, we collect Personal Information so that
we can provide you with products and services and improve and
customise your experience with us. We only collect Personal
Information if it is reasonably necessary for us to carry out our
functions and activities.
The purposes for which we collect and hold your Personal Information
to deliver our products and services to you;
to improve our products and services to you;
to manage our relationship with you, evaluate our business
performance and build our customer database;
to respond to your requests and seek your feedback;
to provide and improve technical support and customer service;
to conduct research, compare information for accuracy and
verification purposes, compile or analyse statistics relevant to
the operations of our business;
to facilitate our internal business operations, including
fulfilment of any legal and regulatory requirements and
monitoring, analysing and improving the performance and
functionality of our Website and investigating breaches of or
enforcement of any legal terms applicable to our Website;
to protect our property, the Website or our legal rights
including to create backups of our business records;
to manage risk and protect our Website from fraud by verifying
your identity and helping to detect and prevent fraudulent use
of our Website;
for the direct marketing and promotional purposes as set out
below at section 8; and
to manage our business, including analysing data collected from
our Website concerning visits and activities of users on our
Website including the Analytics Services. This analysis helps us
run our Website more efficiently and improve and personalise
your experience online.
What Personal Information do we collect?
The kinds of Personal Information we collect will depend on the type
of interaction you have with us. Generally, the kinds of Personal
Information we collect may include:
your name, address (postal and residential), email address,
telephone number(s), date of birth and gender when you register
information from third party sources such as data providers and
credit organisations, where permitted by law, including public
blockchain data such as your nominated public key for a digital
asset wallet (including your Metamask wallet address);
details of the device you have used to access any part of our
Website, including carrier/operating system, connection type, IP
address, browser type and referring URLs and other information
may be collected and used by us automatically if you use our
Website, through the browser on your device or otherwise;
your connections with others whose personal information we may
collect or hold;
online payment details which may include third party payment
systems, credit or direct debit details for your bank account in
order to process transactions contemplated by our services; and
transaction details relating to your use of our products,
services or rewards including data regarding your feature usage
patterns, interactions on our website and interactions with us.
Telephone calls to us may also be recorded for training and quality
What Personal Information do we collect?
We may disclose Personal Information collected from you:
to our related entities, employees, officers, agents,
contractors, other companies that provide services to us,
sponsors, government agencies or other third parties to satisfy
the purposes for which the information was collected (as
outlined in clause 2.2 of this policy) or for another purpose if
that other purpose is closely related to the primary purpose of
collection and an individual would reasonably expect us to
disclose the information for that secondary purpose;
to third parties who help us to verify the identity of our
clients and customers, and other software service providers who
assist us to provide the services we provide to you;
to third parties who help us analyse the information we collect
so that we can administer, support, improve or develop our
business and the services we provide to you including cloud
hosting services, off-site back ups and customer support;
to merchants and the recipients of funds to identify you as the
sender of the funds and to a party whom sends you funds in
connection with a transfer to you of funds;
to third parties, including those in the blockchain and fintech
industry, marketing and advertising sectors, to use your
information in order to let you know about goods and services
which may be of interest to you in accordance with the SPAM Act
2003 (Cth) and the Privacy Act;
if the disclosure is requested by law enforcement or government
agency, or is required by a law, or legal process, such as a
subpoena, court or other legal process with which we are
required to comply, including in relation to our obligations
under the Anti-Money Laundering and Counter Terrorism Financing
Act 2006 (Cth);
if disclosure is required to enforce the terms of this policy or
to enforce any of our terms and conditions with you;
to our professional advisers such as consultants, bankers,
professional indemnity insurers, brokers and auditors so that we
can meet our regulatory obligations, and administer, support,
improve or develop our business;
to debt recovery agencies who assist us with the recovery of
debts owed to us;
to any other person, with your consent (express or implied);
to facilitate the sale of all or a substantial part of our
assets or business or to companies with which we propose to
merge or who propose to acquire us and their advisers;
to protect the interests of our users, clients, customers and
third parties from cyber security risks or incidents and other
risks or incidents; and
to maintain the integrity of our Website and protect our rights,
interests and property and those of third parties;
In addition to the above recipients, we will disclose your Personal
Information if we are requested to do so by law enforcement or if
the disclosure is made in connection with either the normal
operation of our business in a way that you might reasonably expect,
for example, if such disclosure is incidental to IT services being
provided to our business or for the resolution of any dispute that
arises between you and us. This disclosure may involve your Personal
Information being transmitted Overseas.
In the event of a proposed restructure or sale of our business (or
part of our business) or where a company proposes to acquire or
merge with us, we may disclose Personal Information to the buyer and
their advisers without your consent subject to compliance with the
Privacy Law. If we sell the business and the sale is structured as a
share sale, you acknowledge that this transaction will not
constitute the ‘transfer’ of Personal Information.
How we collect and store data and transmit Personal Information
We usually collect and store information including in paper,
physical and electronic form provided by you when you communicate
with us by telephone, email, web-based form, letter, facsimile or
other means, including when:
you contact us over the phone;
we provide you with our services via telephone, email or our
we provide you with assistance or support for our products or
you participate in our functions, events or activities or on our
social media pages;
you request that we provide you with information concerning our
products or services;
you upload or submit information to us or our Website; or
you complete any forms requesting information from you,
including on registration with us, complete any survey or
provide feedback to us concerning our products or services.
Where practicable we will only collect information from you
personally. However, we will also collect your Personal Information
through our partners and third parties who supply services to us.
Please note that we use our own and third party computer servers
including our Website hosts, data backups and payment gateway(s),
which may be located Overseas and your Personal Information will
likely be stored and transmitted Overseas as part of the normal
operation of our business.
We also collect information from your computer or mobile device
automatically when you browse our Website. This information may
the date and time of your visit;
the server your computer or mobile is using to access our
your browser and version number;
search terms you have entered to find our Website or access our
pages and links you have accessed both on our Website and on
the last website you visited;
the pages of our Website that you access;
the device you use to access our Website; and
your IP Address.
While we do not use some of this information to identify you
personally, we may record certain information about your use of our
Website such as which pages you visit and the time and date of your
visit and that information could potentially be used to identify
It may be possible for us to identify you from information collected
automatically from your visit(s) to our Website. If you have
registered an account with us, we will be able to identify you
through your user name and password when you log into our Website.
Further, if you access our Website via links in an email we have
sent you, we will be able to identify you.
The device you use to access our Website may collect information
about you including your location using longitude and latitude
coordinates obtained through GPS, Wi-Fi or cell site triangulation.
For information about your ability to restrict the collection and
use of such information, please use the settings available on your
We may use statistical analytics software tools and software known
as cookies which transmit data to third party servers located
Overseas. To our knowledge, our analytic providers do not identify
individual users or associate your IP Address with any other data
held by them.
We will retain your Personal Information for any time period we
consider necessary to provide our products and services to you and
to comply with our legal obligations. The period may vary depending
on the type of Personal Information we hold.
How we protect your Personal Information
We will endeavour to take all reasonable steps to keep secure and
protect any Personal Information which we hold about you, including:
securing our physical premises and digital storage media;
using computer safeguards such as Secure Socket Layer (SSL)
technology to ensure that your information is encrypted and sent
across the Internet securely;
placing password protection and access control over our
information technology systems and databases to limit access and
protect electronic information from unauthorised interference,
access, modification and disclosure; and
taking regular back-ups of our electronic systems.
Notwithstanding that we will take all reasonable steps to keep your
Personal Information secure, data transmission over the internet is
never guaranteed to be completely secure. We do not and cannot
warrant the security of any information you transmit to us or from
any online services.
When you visit our Website or the website of any of our partners, we
(Cookies) to recognise you and customise your online
experience. Cookies are small files that store information on your
computer, mobile phone or other device. They enable us to recognise
you across different websites, services, devices and/or browsing
sessions. Cookies also assist us to customise online content and
advertising, save your preferences for future visits to the Website,
measure the effectiveness of our promotions, prevent potential fraud
and analyse your and other users’ interactions with the Website.
information about you while you are using our Website, then you may
set your browser settings to delete, disable or block certain
Cookies. You can find information on popular browsers and how to
adjust cookie preferences at the following websites: Microsoft
Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari.
certain parts of our Website, for example, when you are asked if you
want the Website to “remember” certain things about you.
Certain aspects and features of the Website are only available
Website may be limited or not possible or parts of our Website may
not function properly when you use them.
Upon your first visit to our Website (or the first visit after you
delete your Cookies), you may be prompted by a banner to accept our
system will issue Cookies when you access our Website.
Our Website may contain web beacons (also called single-pixel gifs)
or similar technologies (Web Beacons) which are electronic images
that we use:
to help deliver Cookies;
to count users who have visited our Website; and
in our promotional materials, to determine whether and when you
open and act on them;
We may also work with third-parties:
to place Web Beacons on their websites or in their promotional
materials as part of our business development and data analysis;
to allow Web Beacons to be placed on our Website from Analytics
Services to help us compile aggregated statistics about the
effectiveness of our promotional campaigns or other operations.
The Web Beacons of Analytics Services may enable such providers to
place Cookies or other identifiers on your device, through which
they may collect information about your online activities across
applications, websites or other products.
How we use Personal Information for communicating with you and direct
We may communicate with you by phone, email, SMS or push
notification, to inform you about existing and new products and
services that may be of interest to you including administering
contests, promotions, surveys or other site features.
We will ensure that any email we send as direct marketing complies
with the SPAM Act 2003 (Cth) and contain an ‘unsubscribe’ option so
that you can remove yourself from any further marketing
communications. To opt-out of communications via SMS (if
applicable), reply with “STOP”. You may decline marketing messages
sent by push notifications by refusing the relevant permission in
your phone or tablet settings, however this setting will prevent you
from receiving other messages from us via push notification. You may
also opt-out of receiving marketing materials from us using the
contact details set out below or adjusting your user dashboard on
You can also call or write to us to request that your details be
removed from our direct marketing list. We will endeavour to remove
your details from our direct marketing list within a reasonable time
(ordinarily 5 working days).
Our direct marketing list may be operated by software and servers
located Overseas and your Personal Information may be sent Overseas
as part of our marketing.
We will also send communications that are required or necessary to
send to users of our Website that contain information about
important changes or developments to or the operation of the Website
or as well as other communications you request from us. You may not
opt out of receiving these communications but you may be able to
adjust the media and format through which you receive these notices.
Not identifying yourself
It may be impracticable to deal with you on an anonymous basis or
using a pseudonym.
We may be able to provide you with limited information in the
absence of your identifying yourself but generally we will be unable
to provide you with any information, goods and/or services unless
you have identified yourself.
How to access or correct your Personal Information or make an enquiry or
If you have any queries in relation to this policy, you wish to
access or correct the Personal Information we hold about you, or
make a complaint, please contact us in writing at:
Phenomenal Enterprises Limited
30 Wilson Road, Waihi Beach, New Zealand, 3611
We aim to acknowledge receipt of all privacy complaints from you
within 5 working days and resolve all complaints within 30 business
days. Where we cannot resolve a complaint within that period, we
will notify you of the reason for the delay as well as advising the
time by which we expect to resolve the complaint.
In order to disclose information to you in response to a request for
access we may require you to provide us with certain information to
verify your identity. There are exceptions under the Privacy Law
which may affect your right to access your Personal Information –
these exceptions include where (amongst other things):
access would pose a serious threat to the life, health or safety
of any individual;
access would have an unreasonable impact on the privacy of
the request for access is frivolous or vexatious;
the information relates to existing or anticipated legal
proceedings between you and us and the information would not
otherwise be accessible by the process of discovery;
giving access would reveal our intentions in relation to
negotiations with you;
giving access would be unlawful;
denying access is required or authorised by or under an
New Zealand law or a court/tribunal;
the information relates to commercial sensitive decision making
giving access would prejudice enforcement related action.
We may (depending on the request) charge you a fee to access the
Personal Information. We will inform you of any fees payable in
respect of accessing your Personal Information prior to actioning
your request. All requests for Personal Information will be handled
in a reasonable period of time (within 14 days if possible but
otherwise within 30 calendar days after the request is made).
If you wish to have your Personal Information deleted, please
contact us using the details above and we will take reasonable steps
to delete the information (unless we are obliged to keep it for
legal or auditing purposes). To the extent that any Personal
Information is stored on a blockchain it may be impracticable,
unfeasible or impossible to delete.
In the event that you believe that there has been a breach of the
Privacy Law, we invite you to contact us as soon as possible.
You may also view, access, edit or delete (to the extent possible)
your Personal Information through your user dashboard on our
Website. There will be certain data or information that may not be
edited or deleted for you to be able to access our Website, for
example your Metamask wallet address.
discretion, particularly where we need to take into account and
cater for any:
business developments; or
legal or regulatory developments.
If we make changes, we will notify you by revising the date at the
additional notice (such as adding a statement to the Website
homepage or sending you a notification). We recommend you review the
interacts with us to stay informed about our information practices
and the ways you can help us to protect your privacy.
Definitions used in this policy
Analytics Services means any third party website analytics
provider and includes Metabase, Google Analytics and any other
analytics provider that the company deems necessary.
New Zealand Privacy Principles or APPs means the
principles set out in Schedule 1 to the Privacy Act.
IP Address means a number automatically assigned to your
computer which is required when you are using the internet and which
may be able to be used to identify you.
Overseas means any place or country other than New Zealand and
includes the following countries: United States of America and the
rest of the world.
Personal Information has the meaning set out in the Privacy
Privacy Act means the Privacy Act 1988 (Cth) as amended from
time to time.
Privacy Law means such laws as may place requirements on the
handling of Personal Information under the Privacy Act and the
New Zealand Privacy Principles.
Third Party Sites means online websites or services that we
do not own or control, including websites of our partners
Website means https://muzzle.run/ and/or any other website as we
may operate from time to time.
we, our, us and similar terms means Phenomenal Enterprises
Limited (NZBN 9429037381929) and our related entities.
you, your and similar terms means, as the context requires
(1) you, when you use our Website; and/or (2) you, during your
dealings with us as a customer; and/or (3) any agent providing your
Personal information to us; and/or (4) any agent dealing with us on